Senior IT Support Specialist - network troubleshooting (Boston, MA)

Silverline Oak Facilities is looking for a Senior IT Support Specialist. The job centres on network troubleshooting for contractor visits, and it would suit someone who likes steady, practical work. You would join a large organisation of more than 1,000 people based in Boston. What you will do • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with contractor visits. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • On site in Boston. • We reply to every applicant.