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Senior IT Support Specialist - network troubleshooting (Boise, ID)

Fernwood Glen Legal Group · Boise, ID · part time

Fernwood Glen Legal Group is a Boise practice with attorneys, paralegals and client-service staff. We are hiring a Senior IT Support Specialist to take on network troubleshooting. You would join a small organisation of about 200 people based in Boise. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with client files. Working arrangement • Part-time, about 16 hours a week, with flexible days. • On site in Boise. • We reply to every applicant.

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