Senior IT Support Specialist - network troubleshooting (Birmingham, AL)

Harborlight Stone Arts Center Group is an arts centre in Birmingham with a full calendar of events. We are hiring a Senior IT Support Specialist to take on network troubleshooting. You would join a small organisation of about 155 people based in Birmingham. What you will do • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with event logistics. Working arrangement • Contract for six months, with clear deliverables from the first week. • On site in Birmingham. • We will tell you what to expect at each step of the hiring process.