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Senior IT Support Specialist - network troubleshooting (Austin, TX)

Stonegate Umber Legal Group · Austin, TX · part time

Stonegate Umber Legal Group provides legal services in Austin across employment, housing and small-business law. We are hiring a Senior IT Support Specialist to take on network troubleshooting. People here care about clients, not just cases. What you will do • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with client files. Working arrangement • Part-time, about 20 hours a week, afternoons. • On site in Austin. • Applications are reviewed on a rolling basis.

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