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Senior IT Support Specialist - network troubleshooting (Atlanta, GA)

Westbrook Oak Legal Group · Atlanta, GA · full time

We are growing our team at Westbrook Oak Legal Group and adding a Senior IT Support Specialist whose main responsibility will be network troubleshooting. Confidentiality and accuracy are taken very seriously. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with document review. Working arrangement • Full-time, Monday to Friday. • On site in Atlanta, with some flexibility after the first few months. • We reply to every applicant.

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