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Senior IT Support Specialist - network troubleshooting (Anchorage, AK)

Nova Forge Freight · Anchorage, AK · full time

Nova Forge Freight is looking for a Senior IT Support Specialist. The job centres on network troubleshooting for proof of delivery, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with proof of delivery. • CompTIA A+ or similar certification. Working arrangement • Full-time, on a regular day shift. • On site in Anchorage. • Applications are reviewed on a rolling basis.

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