Senior IT Support Specialist - help desk (Tucson, AZ)

Silverline Lantern Learning Group runs classrooms and tutoring across the Tucson area, and we need a Senior IT Support Specialist to lead our help desk. You would work closely with colleagues in operations, support and management. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with school calendars. Working arrangement • Contract for nine months, with the possibility of becoming permanent. • On site in Tucson. • We reply to every applicant.