Senior IT Support Specialist - help desk (Tucson, AZ)

We are growing our team at Amberfield Wren Telecom Group and adding a Senior IT Support Specialist whose main responsibility will be help desk. You would join a small organisation of about 34 people based in Tucson. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with outage reports. • CompTIA A+ or similar certification. Working arrangement • Contract for four months, with a review at the end and a chance of extension. • On site in Tucson. • We will tell you what to expect at each step of the hiring process.