Senior IT Support Specialist - help desk (Tampa, FL)

Redstone Kestrel Insurance is looking for a Senior IT Support Specialist. The job centres on help desk for catastrophe response, and it would suit someone who likes steady, practical work. We invest in training for new adjusters. What you will do • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with catastrophe response. • CompTIA A+ or similar certification. Working arrangement • Contract for twelve months, with the possibility of becoming permanent. • On site in Tampa. • We reply to every applicant.