Senior IT Support Specialist - help desk (Seattle, WA)

Stonegate Quarry Freight is a Seattle logistics company with trucks, warehouses and dispatch. We are hiring a Senior IT Support Specialist to take on help desk. You would join a large organisation of about 410 people based in Seattle. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with customer tracking. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 20 hours a week, with flexible days. • On site in Seattle, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.