Senior IT Support Specialist - help desk (Seattle, WA)

Harborlight Wren Facilities is looking for a Senior IT Support Specialist. The job centres on help desk for cleaning schedules, and it would suit someone who likes steady, practical work. Our crews keep other people's buildings running and we treat them well. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with cleaning schedules. Working arrangement • Full-time, on a regular day shift. • On site in Seattle, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.