Senior IT Support Specialist - help desk (Seattle, WA)

We are growing our team at Greenridge Bright Community Partners Group and adding a Senior IT Support Specialist whose main responsibility will be help desk. You would work closely with colleagues in operations, support and management. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with volunteer shifts. Working arrangement • Full-time, with a steady weekday schedule. • On site in Seattle. • Applications are reviewed on a rolling basis.