Senior IT Support Specialist - help desk (Seattle, WA)

We are growing our team at Harborlight Orchard Freight Associates and adding a Senior IT Support Specialist whose main responsibility will be help desk. We reward reliability. What you will do • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with dock schedules. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • On site in Seattle, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.