Senior IT Support Specialist - help desk (Seattle, WA)

We are growing our team at Greenridge Vale Community Partners and adding a Senior IT Support Specialist whose main responsibility will be help desk. You would join a large organisation of more than 1,000 people based in Seattle. What you will do • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with donor records. • CompTIA A+ or similar certification. Working arrangement • Contract for four months, with the possibility of becoming permanent. • On site in Seattle. • We will tell you what to expect at each step of the hiring process.