Senior IT Support Specialist - help desk (Sacramento, CA)

We are growing our team at Cedar Umber Banking Services and adding a Senior IT Support Specialist whose main responsibility will be help desk. You would join a small organisation of about 13 people based in Sacramento. What you will do • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with fraud alerts. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • On site in Sacramento. • We will tell you what to expect at each step of the hiring process.