Senior IT Support Specialist - help desk (Rochester, NY)

We are growing our team at Cedar Thistle Property Management and adding a Senior IT Support Specialist whose main responsibility will be help desk. Residents are neighbours, not numbers. What you will do • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with unit turnovers. Working arrangement • Part-time, about 20 hours a week, mornings. • On site in Rochester, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.