Senior IT Support Specialist - help desk (Rochester, NY)

We are growing our team at Northwind Lakeside Telecom and adding a Senior IT Support Specialist whose main responsibility will be help desk. We keep people connected and take outages personally. What you will do • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with billing accounts. Working arrangement • Contract for eight months, with clear deliverables from the first week. • On site in Rochester. • We will tell you what to expect at each step of the hiring process.