Senior IT Support Specialist - help desk (Rochester, NY)

Silverline Fern Banking Services provides everyday banking and small-business lending around Rochester, and we need a Senior IT Support Specialist to lead our help desk. We keep decisions close to customers and expect people to explain things plainly. What you will do • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with deposit accounts. Working arrangement • Part-time, about 28 hours a week, spread across three days. • On site in Rochester, with some flexibility after the first few months. • We reply to every applicant.