Senior IT Support Specialist - help desk (remote)

Stonegate Harbor Telecom Group builds and runs fibre and wireless networks in the Detroit area. We are hiring a Senior IT Support Specialist to take on help desk. Technicians and office staff share information daily. What you will do • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with network equipment. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 28 hours a week, with flexible days. • Fully remote, with a monthly team day in Detroit. • We reply to every applicant.