Senior IT Support Specialist - help desk (remote)

Greenridge Thistle Water Authority supplies drinking water and treats wastewater for Seattle and nearby communities. We are hiring a Senior IT Support Specialist to take on help desk. Our work is invisible when it goes well, and we are proud of that. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with water quality. • CompTIA A+ or similar certification. Working arrangement • Contract for nine months, with the possibility of becoming permanent. • Remote-friendly, with quarterly visits in Seattle. • We will tell you what to expect at each step of the hiring process.