Senior IT Support Specialist - help desk (remote)

Redstone Yarrow Inspection Services is looking for a Senior IT Support Specialist. The job centres on help desk for field inspections, and it would suit someone who likes steady, practical work. You would join a large organisation of about 791 people, working mostly from home. What you will do • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with field inspections. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 28 hours a week, mornings. • Fully remote, with quarterly visits in Fort Worth. • We reply to every applicant.