Senior IT Support Specialist - help desk (remote)

We are growing our team at Summit Junction Staffing and adding a Senior IT Support Specialist whose main responsibility will be help desk. You would join a large organisation of about 427 people, working mostly from home. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with client orders. Working arrangement • Full-time, with a steady weekday schedule. • Remote-friendly, with a monthly team day in Milwaukee. • We will tell you what to expect at each step of the hiring process.