Senior IT Support Specialist - help desk (remote)

We are growing our team at Stonegate Junction Water Authority and adding a Senior IT Support Specialist whose main responsibility will be help desk. Our work is invisible when it goes well, and we are proud of that. What you will do • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with treatment plant data. • CompTIA A+ or similar certification. Working arrangement • Contract for three months, with clear deliverables from the first week. • Fully remote, with an occasional day on site in Detroit. • We reply to every applicant.