Senior IT Support Specialist - help desk (remote)

We are growing our team at Silverline North Insurance and adding a Senior IT Support Specialist whose main responsibility will be help desk. You would join a large organisation of more than 1,000 people, working mostly from home. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with customer complaints. Working arrangement • Contract for nine months, with clear deliverables from the first week. • Remote-friendly, with a monthly team day in Oklahoma City. • Applications are reviewed on a rolling basis.