Senior IT Support Specialist - help desk (remote)

We are growing our team at Rivermark Summit Markets and adding a Senior IT Support Specialist whose main responsibility will be help desk. Managers started on the floor. What you will do • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with pricing. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 28 hours a week, spread across three days. • Remote-friendly, with a monthly team day in Memphis. • We reply to every applicant.