Senior IT Support Specialist - help desk (remote)

Greenridge Umber Foods Group is a Indianapolis food manufacturer supplying grocers and food-service customers, and we need a Senior IT Support Specialist to lead our help desk. Food safety is non-negotiable and we train for it. What you will do • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with sanitation schedules. Working arrangement • Contract for nine months, with the possibility of becoming permanent. • Fully remote, with a monthly team day in Indianapolis. • We will tell you what to expect at each step of the hiring process.