Senior IT Support Specialist - help desk (remote)

Westbrook Harbor Energy is an energy provider in Hartford focused on reliable service and fair billing. We are hiring a Senior IT Support Specialist to take on help desk. You would join a large organisation of more than 1,000 people, working mostly from home. What you will do • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with usage data. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 16 hours a week, mornings. • Remote-friendly, with a monthly team day in Hartford. • We will tell you what to expect at each step of the hiring process.