Senior IT Support Specialist - help desk (remote)

Westbrook Maple Financial serves customers across Reno with accounts, loans and payments, and we need a Senior IT Support Specialist to lead our help desk. Teams collaborate across risk, service and technology. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with vendor spend. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 24 hours a week, with flexible days. • Remote-friendly, with quarterly visits in Reno. • Applications are reviewed on a rolling basis.