Senior IT Support Specialist - help desk (remote)

We are growing our team at Foxglove Lakeside Civic Services and adding a Senior IT Support Specialist whose main responsibility will be help desk. We follow procedures carefully and explain them clearly. What you will do • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with case files. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 16 hours a week, with flexible days. • Fully remote, with an occasional day on site in Fort Worth. • We will tell you what to expect at each step of the hiring process.