Senior IT Support Specialist - help desk (remote)

Ironwood Pine Community Partners is a nonprofit in Richmond supporting families with food, housing and job help. We are hiring a Senior IT Support Specialist to take on help desk. Flexibility and kindness are expected. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with grant reporting. Working arrangement • Contract for eight months, with the possibility of becoming permanent. • Fully remote, with quarterly visits in Richmond. • We will tell you what to expect at each step of the hiring process.