Senior IT Support Specialist - help desk (remote)

Summit Bright Water Authority is looking for a Senior IT Support Specialist. The job centres on help desk for pipe repairs, and it would suit someone who likes steady, practical work. Crews and office staff work closely together. What you will do • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with pipe repairs. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 16 hours a week, afternoons. • Remote-friendly, with an occasional day on site in St. Louis. • We will tell you what to expect at each step of the hiring process.