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Senior IT Support Specialist - help desk (remote)

Bluepeak Ivory Banking Services · Remote · full time

Bluepeak Ivory Banking Services is looking for a Senior IT Support Specialist. The job centres on help desk for card disputes, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with card disputes. Working arrangement • Full-time, on a regular day shift. • Fully remote, with a monthly team day in Jacksonville. • Applications are reviewed on a rolling basis.

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