Senior IT Support Specialist - help desk (remote)

Clearpath Lantern Water Authority is a public water utility serving the Orlando area. We are hiring a Senior IT Support Specialist to take on help desk. You would join a small organisation of about 174 people, working mostly from home. What you will do • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with capital projects. Working arrangement • Full-time, with a steady weekday schedule. • Fully remote, with an occasional day on site in Orlando. • We will tell you what to expect at each step of the hiring process.