Senior IT Support Specialist - help desk (remote)

Redstone Mill Telecom is looking for a Senior IT Support Specialist. The job centres on help desk for network equipment, and it would suit someone who likes steady, practical work. You would join a large organisation of more than 1,000 people, working mostly from home. What you will do • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with network equipment. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 28 hours a week, afternoons. • Fully remote, with a monthly team day in Tucson. • Applications are reviewed on a rolling basis.