Senior IT Support Specialist - help desk (remote)

We are growing our team at Lumen Oak Health and adding a Senior IT Support Specialist whose main responsibility will be help desk. You would work closely with colleagues in operations, support and management. What you will do • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with clinic supplies. Working arrangement • Part-time, about 28 hours a week, mornings. • Remote-friendly, with quarterly visits in Austin. • We will tell you what to expect at each step of the hiring process.