Senior IT Support Specialist - help desk (remote)

We are growing our team at Cedar Sable Staffing Group and adding a Senior IT Support Specialist whose main responsibility will be help desk. We are in the people business and act like it. What you will do • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with client orders. Working arrangement • Full-time, Monday to Friday. • Fully remote, with quarterly visits in Kansas City. • We will tell you what to expect at each step of the hiring process.