Senior IT Support Specialist - help desk (remote)

Bluepeak Loom Learning Group is looking for a Senior IT Support Specialist. The job centres on help desk for attendance records, and it would suit someone who likes steady, practical work. Families are partners. What you will do • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with attendance records. Working arrangement • Contract for four months, with the possibility of becoming permanent. • Remote-friendly, with a monthly team day in Memphis. • We reply to every applicant.