Senior IT Support Specialist - help desk (remote)

Nova Bridge Energy is an energy provider in Grand Rapids focused on reliable service and fair billing, and we need a Senior IT Support Specialist to lead our help desk. You would work closely with colleagues in operations, support and management. What you will do • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with outage response. Working arrangement • Contract for twelve months, with the possibility of becoming permanent. • Remote-friendly, with a monthly team day in Grand Rapids. • Applications are reviewed on a rolling basis.