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Senior IT Support Specialist - help desk (remote)

Harborlight Meadow Markets Group · Remote · part time

Harborlight Meadow Markets Group is looking for a Senior IT Support Specialist. The job centres on help desk for online orders, and it would suit someone who likes steady, practical work. Managers started on the floor. What you will do • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with online orders. Working arrangement • Part-time, about 20 hours a week, afternoons. • Remote-friendly, with quarterly visits in Oklahoma City. • Applications are reviewed on a rolling basis.

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