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Senior IT Support Specialist - help desk (remote)

Summit Quill Legal Group Partners · Remote · full time

Summit Quill Legal Group Partners is a law firm in Birmingham serving businesses and individuals. We are hiring a Senior IT Support Specialist to take on help desk. You would work closely with colleagues in operations, support and management. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with court deadlines. • CompTIA A+ or similar certification. Working arrangement • Full-time, with a steady weekday schedule. • Remote-friendly, with an occasional day on site in Birmingham. • We reply to every applicant.

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