Senior IT Support Specialist - help desk (remote)

We are growing our team at Silverline Timber Learning Group and adding a Senior IT Support Specialist whose main responsibility will be help desk. You would work closely with colleagues in operations, support and management. What you will do • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with student accounts. Working arrangement • Contract for twelve months, with clear deliverables from the first week. • Fully remote, with quarterly visits in Grand Rapids. • Applications are reviewed on a rolling basis.