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Senior IT Support Specialist - help desk (remote)

Clearpath Cross Legal Group · Remote · full time

Clearpath Cross Legal Group is a law firm in Chicago serving businesses and individuals. We are hiring a Senior IT Support Specialist to take on help desk. You would join a large organisation of more than 1,000 people, working mostly from home. What you will do • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with document review. Working arrangement • Full-time, with a steady weekday schedule. • Remote-friendly, with quarterly visits in Chicago. • Applications are reviewed on a rolling basis.

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