Senior IT Support Specialist - help desk (remote)

We are growing our team at Summit Bridge Legal Group and adding a Senior IT Support Specialist whose main responsibility will be help desk. You would join a large organisation of about 678 people, working mostly from home. What you will do • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with billing records. • CompTIA A+ or similar certification. Working arrangement • Contract for three months, with the possibility of becoming permanent. • Remote-friendly, with quarterly visits in Kansas City. • We will tell you what to expect at each step of the hiring process.