Senior IT Support Specialist - help desk (remote)

We are growing our team at Highbridge Basin Health and adding a Senior IT Support Specialist whose main responsibility will be help desk. You would join a small organisation of about 116 people, working mostly from home. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with electronic records. • CompTIA A+ or similar certification. Working arrangement • Full-time, on a regular day shift. • Fully remote, with an occasional day on site in San Antonio. • Applications are reviewed on a rolling basis.