Senior IT Support Specialist - help desk (remote)

Rivermark Granite Financial Group is looking for a Senior IT Support Specialist. The job centres on help desk for regulatory reports, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with regulatory reports. • CompTIA A+ or similar certification. Working arrangement • Full-time, on a regular day shift. • Remote-friendly, with an occasional day on site in Knoxville. • We reply to every applicant.