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Senior IT Support Specialist - help desk (remote)

Cedar Cross Foods Group · Remote · full time

Cedar Cross Foods Group makes sauces, snacks and prepared meals in Kansas City, and we need a Senior IT Support Specialist to lead our help desk. You would work closely with colleagues in operations, support and management. What you will do • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with sanitation schedules. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • Fully remote, with quarterly visits in Kansas City. • We reply to every applicant.

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