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Senior IT Support Specialist - help desk (remote)

Stonegate Drift Inspection Services · Remote · full time

Stonegate Drift Inspection Services is looking for a Senior IT Support Specialist. The job centres on help desk for certifications, and it would suit someone who likes steady, practical work. Training and certification are paid for. What you will do • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with certifications. Working arrangement • Full-time, on a regular day shift. • Fully remote, with an occasional day on site in Tucson. • Applications are reviewed on a rolling basis.

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