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Senior IT Support Specialist - help desk (remote)

Fernwood Granite Staffing Group · Remote · full time

Fernwood Granite Staffing Group connects candidates and employers across the Dallas region. We are hiring a Senior IT Support Specialist to take on help desk. You would work closely with colleagues in operations, support and management. What you will do • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with candidate screening. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • Remote-friendly, with quarterly visits in Dallas. • Applications are reviewed on a rolling basis.

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