Senior IT Support Specialist - help desk (remote)

Clearpath Drift Facilities is looking for a Senior IT Support Specialist. The job centres on help desk for safety inspections, and it would suit someone who likes steady, practical work. Our crews keep other people's buildings running and we treat them well. What you will do • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with safety inspections. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 20 hours a week, afternoons. • Fully remote, with a monthly team day in Cleveland. • Applications are reviewed on a rolling basis.