Senior IT Support Specialist - help desk (remote)

We are growing our team at Stonegate Rowan Facilities Group and adding a Senior IT Support Specialist whose main responsibility will be help desk. You would join a large organisation of about 339 people, working mostly from home. What you will do • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with contractor visits. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 20 hours a week, afternoons. • Fully remote, with quarterly visits in Cleveland. • We reply to every applicant.